Effective communication involves choosing the right words, our message to be transferred to the appropriate tone and body language. In many cases, can be easily spread it on, because our communication message is wrong (our perception of the message recipient is different from our goal). This article contains strategies for enhancing effectiveness in conflict situations.

There are three components to the cycle of message communication -if not, get an answer. When we deal with conflict, we want an approach used in offensive action to ensure efficiency in every phase of the cycle. Consider the following example of a conflict.

"I hear you talk behind my back and I want to stop!" The receiver is probably feeling interpretation received message indicates a more aggressive defense, because "you" statements and lack of opportunities for its view of the condition. Could choose to answerhis statement, but equally aggressive response. Alternatively, based on her communication style, he said. He stops at the end of the cycle, and can lead to hurt feelings and misunderstandings – both of which help reduce interpersonal and team morale.

A statement more effectively with the conscious-reactive approach. "I can understand that you may have said things about me to others. If there's something I can not understand, Iwe deal with. I am interested in hearing your views and find workable solutions, "in a note when you take the assertive communication-sensitive in the following ways.:

assertive communication strategies

Identification of the state its position so that others can understand, without leading to a feeling of defensiveness, guilt or attacks.

Express your feelings.

Change the definition of behavior would like to see the other person.

Responsive communication strategies

Looking for information from the point of view of others, including the facts and feelings.

Opening the possibility of change in your behavior leads to greater efficiency and / or modify the results.

Using assertive communication-reactive (words), with body language open and positive tone is the message (the first phase of the cycle of communication) so as to allow > Receiver to actually receive the message as expected (stage two of the communication cycle). A two-way dialogue with the perception and control problems (third phase of the communication cycle) results.

General strategies when it comes to conflict

Use "I" statements instead of "you" or debt to reduce feelings of defensiveness by the recipient.

Explain your perception of the situation and actively encourage the recipient to clarify his.

Ask> Receiver to detect whether there is a behavior you need more results to support and be recognized by the recipient of his behavior must adapt to support different result.

Situations handled directly against hope that they will go.

Find a neutral place for the interview as possible (at a distance from others if the sender and receiver have high availability for dialogue).

September credibility throughassertive behavior consistent (ie has not been aggressive and assertive in a situation in a second, so that beneficiaries do not know what to expect from you).

Assume that others are willing to work together to find a win-win solution.

Work on issues than personality.

Identify the different personalities and be prepared to modify his (and does not meet all trained to share their feelings, you should postpone the use of interrogation techniques).

Recognizedall are trained to manage their emotions, four your skills in this area and avoid the temptation to use your emotions take over.

Demonstrate confidence and respect of others and expects the same back.

Activities empathy.

Using a qualified mediator to support if you can not have a positive effect.

The conflict is a part of our interpersonal relationships. team members are skilled in high-performance communication and team-responsive offensiveHealthy conflict energy allows for new ideas, develop skills and performance.

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